Job Outcome

This training is for people preparing for roles such as: Spa Receptionist, Spa Coordinator, Spa Guest Services Associate, Wellness Receptionist.

What You Learn

You learn practical work tasks, communication, safety, client or guest boundaries, and job-ready practice assignments for this role.

Estimated Training Time

12-18 hours plus customer scenarios

Course Curriculum

1. Job Role: Spa Reception & Guest Services
2. Spa Services and Terminology
3. Guest Greeting and Check-In
4. Appointments, Reservations, and Schedule Flow
5. Phone, Email, and Front Desk Scripts
6. Customer Service Standards
7. Handling Complaints and Service Recovery
8. Memberships, Packages, and Gift Cards
9. Retail and Product Knowledge Basics
10. Privacy, Boundaries, and Professional Conduct
11. Front Desk Scenario Lab
12. Final Guest Services Assessment

Practice Work

This course includes practical role-based work such as session plans, scripts, customer scenarios, product recommendations, teaching demonstrations, portfolio samples, or program plans.

Certificate

Certificate of Completion from Relax Sound Space Academy. This does not constitute a government license, healthcare credential, professional license, Yoga Alliance registration, or third-party certification.