Job Outcome
This training is for people preparing for roles such as: Spa Receptionist, Spa Coordinator, Spa Guest Services Associate, Wellness Receptionist.
What You Learn
You learn practical work tasks, communication, safety, client or guest boundaries, and job-ready practice assignments for this role.
Estimated Training Time
12-18 hours plus customer scenarios
Course Curriculum
- Job Role: Spa Reception & Guest Services
- Spa Services and Terminology
- Guest Greeting and Check-In
- Appointments, Reservations, and Schedule Flow
- Phone, Email, and Front Desk Scripts
- Customer Service Standards
- Handling Complaints and Service Recovery
- Memberships, Packages, and Gift Cards
- Retail and Product Knowledge Basics
- Privacy, Boundaries, and Professional Conduct
- Front Desk Scenario Lab
- Final Guest Services Assessment
Practice Work
This course includes practical role-based work such as session plans, scripts, customer scenarios, product recommendations, teaching demonstrations, portfolio samples, or program plans.
Certificate
Certificate of Completion from Relax Sound Space Academy. This does not constitute a government license, healthcare credential, professional license, Yoga Alliance registration, or third-party certification.
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Course Content
Role Overview: Spa Reception & Guest Services
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Spa Services and Terminology
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Guest Greeting and Check-In
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Appointments, Reservations, and Schedule Flow
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Phone, Email, and Front Desk Scripts
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Customer Service Standards
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Handling Complaints and Service Recovery
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Memberships, Packages, and Gift Cards
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Retail and Product Knowledge Basics
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Privacy, Boundaries, and Professional Conduct
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Front Desk Scenario Lab
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Final Guest Services Assessment
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Spa Reception & Guest Services Training – Final Assessment
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